90day strategy to close 2018 with some Action!
30days - Build your customer story.
Before you want to start make sure you have weighed options of whether you want to drive it internally or hire a third party. Either ways, the objective is to have substantial data and information in hand to know current state and opportunities to grow. This is how you get started:
Want to drive it yourself
Conduct or review your recent customer surveys, service logs or CRM data can help you find low hanging fruits.
Talking to employees and listening to reasons causing frustration in their day- to-day work while dealing with customers. Their experience counts in overall customer experience