Customer Experience Management through unique approaches. Our endeavour is to ‘Pioneer building excellence in Customer Experience Management’ .
We drive business excellence through stellar Customer Experience Management by re-designing a winning Customer Experience (CX) Strategy, activating Customer Centric Culture across the organization and prioritizing on key metrics of Customer Success through Customer feedback, Customer Journey Mapping and Consumer research.
Customer Experience Management aids your growth by creating differentiation to make your CUSTOMERS stay with you and enhance operational efficiencies.
We intend to enrich and inspire our culture with customer sensitivity and focus through simple techniques as is Pink Guava, the humble fruit. Pink Guava in spite of its extraordinary richness and its origin in specific regions, is food to a common man and stands for its unique flavor and fragrance which indeed is a powerhouse of nutrients.
Likewise, as Pink Guava Consultants, we stand for uniqueness and excellence in our offerings to our clients in Customer Experience Management. . As a team, we are a unique combination of two women professionals from diverse fields of Research, Customer Engagement and Business Process Management. We come together as an enthusiastic team and combine the varied knowledge and experience of more than 30 plus years.
Our Offerings to support your Customer Experience Journey
We develop customer centric culture through interactive sessions and workshops.
We partner to drive Customer Success and transform business results through in-depth study of operating model & framework.
We support you to understand and map the Consumer behavior,Feedback ,Engagement and Satisfaction level for enhanced experiences
“Pink Guava Cx Team is working and supporting us in our journey for a greater customer satisfaction and engagement. At Hospedia Medicare, we value their ideas and approach to create Strategies for a greater Customer Loyalty. Wish them all the luck in their future endeavours”.
Aman Kapoor, Director, Hospedia Medicare Pvt. Ltd
“Pink Guava Cx Team was able to comprehend our requirement of Customer Engagement and service the need efficiently.They were able to design the survey and conduct research while remaining flexible, cost-effective and handled it with complete ownership.The reports were insightful and easy to understand that helped us identify areas to concentrate for improvement. This has become a valuable tool for determining how we can better engage with our customers and we are glad for this partnership ”.
Rachana Choudhary, Founder & CEO, Media Value Works Pvt. Ltd
“Being a startup we were looking for strategic inputs on our offerings and understanding consumer base. Pink Guava helped us in the above mentioned mission. The recommendations on customer experience strategy are very insightful & futuristic.
We surely are using the insights to construct and accelerate our go forward plan."
Mona Taneja , Co-Founder (A Venture of KPM Global Technologies, The Netherlands ) www.goflightscanner.com