Coverage in Startup India - an online portal
Pink Guava Consulting Services Writing Customer Success stories.
Today’s customer is very aware of his/her needs and more demanding than ever. There are multiple options available and the digital era that we are in expectations are no more restricted to a good quality but also about product/service being trustworthy, fast, relevant and personalized with minimum effort from them in the entire buying life cycle.
It is becoming more and more difficult for providers to retain customers and incurring more and more cost in customer delight, acquiring new customers.
There is only one way customer is going to stay with enterprises. We have to connect to the emotional needs and understand the consumer perspective to build trust. The vendor-customer relationship has to be strong to keep them engaged.
We help enterprises build customer perspective and include outside-in view when defining their organizational strategies for revenue growth and improved customer retention.