Women Entrepreneur Success Story - Story 10
Ms.Anju Kumari from Crafting Leaders
Crafting Leaders is a dream to create every individual as Leaders of their life that blends their professional and personal life.
CRAFTING LEADERS works to prepare and present, well-structured, carefully designed training sessions. The intent is to assist professionals of all levels in any sector to unlock and discover their potential to grow. The training includes Management, Leadership, Communication, and Personality Grooming for Emerging to Executive Leaders.
Customer Success definition
Customer Success for Ms.Anju Kumari and her team is, crafting the leaders through specific, customized training. Every individual has a different capacity to learn which depends on their willingness to make a choice for growing and learning more.
Her Customer Success story is to " Make it transparent for greater employee engagement".
Excerpts from her Story
Situation
A legacy organization wanted to transform its business to enhance its business value. It was looking for an effective way to change systems, processes or goals so that work efficiency and employee engagement is high.
Problem
The leadership team was worried and working to improve the culture and employee engagement as the overall system in the organization was getting affected and no amount of effort, tools, and processes were helping to resolve the negative emotions.
Solution
Ms.Anju Kumari worked with the management to create a transformational process through training to work on the mindset of employees thus enhancing engagement.
Along with training, the process to transform involved
1. Greater transparency wherein information of the current situation was shared and also support, suggestions were sought from employees to improve the existing situation and structure.
2. Strategies for the short term were created involving collaboration and accountability.
3. Innovation and idea creation were stressed upon for disruption and involved a couple of sessions for greater clarity and ideas
Outcome
Working on transformation for increased business value needs disruptive ideas and also a greater engagement with employees. The transformation process in an organization starts with the transformation of the mindset of people or employees. The result is a greater involvement due to the sheer process of collaboration, communication, and clarity in goal setting.
Key Takeaways
Communication, collaboration along with clarity in goal setting is the cornerstone on which transformation through employee engagement can be built upon in any organization/business. And, Customer Success is engaging with internal customers or employees so that they are empowered to work efficiently with accountability and it is the key to business value.