Our research published at Intechopen

Our latest research is published with Intech, a leading open research books platform . The research is on how sustainability can be enhanced through greater customer engagement. Customer engagement needs inclusion in organisations and is relatively undervalued as a tool to drive continuous improvement in supply chains. Sustainable supply chain through customer engagement aids improved customer/stakeholder retention or loyalty resulting to economic development, positive image building, innovation and better resource utilisation. Please click the link below to read the complete research.